Qualifications
- Minimum 5-8 years of progressive relevant experience in IT support roles.
- Novell or Microsoft Certification highly desired.
- Expert knowledge of MS Windows Server and/or SUSE Linux/Novell OES and/or VMWare ESX, as well as, network protocols.
- Administrator experience with directory services, such as; NDS and/or MS Active Directory.
- Experience with other Novell or NetIQ products including Identity Manager, Access Manager or Zenworks is highly desired.
- Experience with Fibre Channel zoning and provisioning SAN storage solutions, especially Hitachi is highly desired.
- VDI experience with VMWare Horizon View and ThinApp is highly desired.
- Solid customer focus and ability to manage client expectations.
- Proficiency in MS Office Suite tools.
- Ability to plan and oversee day-to-day activities independently.
- Solid troubleshooting skills including ability to identify and assess risk to determine action.
- Solid analytical and problem-solving skills.